Cases of the Unexplained

Cases of the Unexplained (5)

Monday, 25 September 2017 17:56

The Case of Duplicate Firmware Objects in BCD

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A few months ago a customer complained that on a Dell Optiplex 7040 MiniTower the boot menu contained multiple entries for the "Windows Boot Manager". Given that we were in the process of deploying Windows 10 client and the importance of the customer, I immediately started troubleshooting. This particular case is especially interesting because it might affect a large number of users and the vendor was not aware of the issue.

Thursday, 14 September 2017 13:17

The Case of Existing Email Address

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This case is my favorite kind of case, one where I get to learn something new to solve a problem. The other day I was creating a couple of users in my Office 365 environment and assigning Exchange Online licenses when I was interrupted with a message that informed me that "The email address "This email address is being protected from spambots. You need JavaScript enabled to view it." is already being used by contact (Christopher Blair) This email address is being protected from spambots. You need JavaScript enabled to view it.. Use a different email address.".

Friday, 01 September 2017 12:41

The Case of Skipped Application Installation

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As a reader of this blog I suspect that you, like me, are a frequent visitor to TechNet forums. And I bet many of you have already posted a question there or even spent a few hours helping other people out. A couple of days ago, a user posted a question on the MDT forum asking for guidance on how to upgrade Windows 10 VMs to the latest iteration of Windows 10 "Creator's update" using what I consider – not surprisingly given my history  - the best free deployment solution, Microsoft Deployment Toolkit (MDT), partially because a Microsoft Deployment Toolkit task sequence allows you to completely automate the feature update process.

Saturday, 26 August 2017 14:07

The Case of 'Something Went Wrong'

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As you’ve probably surmised by my blog posts and my Twitter ramblings, I like to push OSD to its limits. Besides keeping my deployments running smoothly, my vigilance sometimes helps me spot potential problems before they actually become an issue for my customers. The case opened wide when I started testing a pre-release Windows 10 1703 Insider Build based MDT task sequence. During the specialize phase, my VMs would run into a blue-ish screen stating that "Something went wrong".

Thursday, 27 July 2017 13:33

The Case of Microsoft Edge Crash

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This case unfolds with a customer piloting Windows 7 to Windows 10 in place upgrade. It’s a really interesting case because it highlights the use of Sysinternals Process Monitor and PowerShell to identify and fix an issue and also because it is actually two cases in one.

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