Monday, 13 November 2017 15:37

The Case of My Mom's Slow System

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I bet many of you, like me, performed system maintenance duties for your family. Last week my mom complained that her Windows 10 PC was extremely sluggish. For example, when she opened Microsoft Edge - which I consider to be the best and the most secure web browser on the market for nontech savvy folks - it took round about 10-20 seconds for the browser to become responsive. I had no choice but to investigate. After a couple of minutes with SysInternals tools, I was able to determine the cause and to come up with a workaround.

Monday, 30 October 2017 10:37

The Case of Mysterious MDT Boot Loop

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I haven't blogged the last couple of days because I was busy answering questions on TechNet. A couple of posts ago I talked about the importance of spending some quality time on TechNet as it may bring interesting cases to your attention. Today, I would like to highlight one of these cases in hopes that someone from the Microsoft Deployment Toolkit Team team is out there listening.

Monday, 25 September 2017 17:56

The Case of Duplicate Firmware Objects in BCD

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A few months ago a customer complained that on a Dell Optiplex 7040 MiniTower the boot menu contained multiple entries for the "Windows Boot Manager". Given that we were in the process of deploying Windows 10 client and the importance of the customer, I immediately started troubleshooting. This particular case is especially interesting because it might affect a large number of users and the vendor was not aware of the issue.

Thursday, 14 September 2017 13:17

The Case of Existing Email Address

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This case is my favorite kind of case, one where I get to learn something new to solve a problem. The other day I was creating a couple of users in my Office 365 environment and assigning Exchange Online licenses when I was interrupted with a message that informed me that "The email address "This email address is being protected from spambots. You need JavaScript enabled to view it." is already being used by contact (Christopher Blair) This email address is being protected from spambots. You need JavaScript enabled to view it.. Use a different email address.".

Friday, 01 September 2017 12:41

The Case of Skipped Application Installation

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As a reader of this blog I suspect that you, like me, are a frequent visitor to TechNet forums. And I bet many of you have already posted a question there or even spent a few hours helping other people out. A couple of days ago, a user posted a question on the MDT forum asking for guidance on how to upgrade Windows 10 VMs to the latest iteration of Windows 10 "Creator's update" using what I consider – not surprisingly given my history  - the best free deployment solution, Microsoft Deployment Toolkit (MDT), partially because a Microsoft Deployment Toolkit task sequence allows you to completely automate the feature update process.

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